Shipping & Returns Policy

UK DELIVERY FREE DELIVERY on orders over £40*

*Orders under £40 are charged at a flat rate of £4.95

Your order will normally be received within 2-5 working days.

EU & INTERNATIONAL DELIVERY

  • Band 2: £9.95 delivery charge Ireland, Luxembourg, Holland, Belgium and France
  • Band 3: £12.95 delivery charge for Denmark, Germany, Monaco, Italy, Greece, Portugal, Spain, Austria, Finland and Sweden
  • Band 4: £14.95 delivery charge for Cyprus, Czech Republic, Hungary, Lithuania, Poland, Slovenia, Estonia, Latvia, Romania, Malta, Bulgaria, Slovakia, Norway, Jersey and Guernsey
  • Band 5: £19.95 delivery charge for Canary Islands (Spain), Turkey, Russia, Belarus, South Africa, Mexico and Iceland

International deliveries differ from country to country, but can take up to 7 days.

WHAT IF I AM NOT HOME?

For all items, we use Royal Mail for delivery within the UK. When no one is available to accept your delivery a card will be left letting you know that Royal Mail tried to deliver it.

On the card will be instructions for options available such as: redelivering at a different time and date, redelivering to a different address, and collecting from your local post office.

For outside of the UK, alternative courier options are used such as UPS and DHL.

RETURNS & REFUNDS

We want you to be delighted with your shopping and amazed by our outstanding customer service. But if you unhappy in the slightest we would rather know about it. If you have an issue with your delivery, or to return a product or report a damaged product please email us at info@purerawshop.com

14 DAY GUARANTEE

If you decide you don’t want any item in your order you can return it to us within 14 days in the condition in which it arrived and we will issue you a full refund for the item. (Please note that you will be responsible for the cost of returning the item if it is not faulty).

This does not affect your statutory rights.

DAMAGED PRODUCTS

Whilst we try very hard to deliver your items to you in perfect condition if you do receive any that are damaged or faulty then we will issue a replacement product free of charge. We require a written notice attached with a photograph within 24 hours of receiving your order, this can be emailed to info@purerawshop.com