We aim to dispatch orders within 24 hours of ordering, so provided that everything is in stock, you should receive your order to a UK address within 2-5 working days. If a product is out of stock and backordered, this product will be sent separately at no extra charge when the product is back in stock.
If you have not received your order after 7 working days, please get in touch vis our contact form, stating your order number.
Delivery times for orders being sent internationally vary by destination and obviously depend on the transit time of our service provider.
Orders under £50 will be sent out via first class royal mail and orders over £50 will be dispatched via our courier, the same day if ordered before 2pm, and providing that everything is in stock.
We do ship internationally. Some countries have very strict Customs which means that we are unable to ship to these destinations. If you cannot find your country on our list at checkout please get in touch via our contact form.
Please firstly check that you received both an order confirmation and/or a PayPal receipt for your order. If you have not received both confirmations, please please get in touch via our contact form stating your order number.
If you have not received your order to your UK address within 7 working days, please get in touch via our contact form stating your order number.
Please get in touch via our contact form, letting us know what product(s) you received and your order number. We will do our best to rectify the problem as soon as possible.
If there is no notification of a back order on your invoice, please get in touch via our contact form so that we can identify how the problem has occurred. We will do our utmost to rectify the problem as soon as possible.
What is a back order?
If a product that you have ordered is out of stock, we will put this product on back order which means that it will be sent out separately as soon as the product is back in stock. There will be a notification on your invoice if a product is on back order.
Most products will be back in stock within 3-7 days unless the product is long term out of stock with our manufacturer or coming from overseas.
We aim to fulfil all back orders within 4 weeks otherwise a refund will be issued.
Please get in touch via our contact form with your product details and order number so that we can cancel your back order and issue you with a refund.
Please see our returns policy in our Shipping & Returns Policy. Provided that the product is unopened you can return your product to us with 14 days. Please get in touch via our contact form with your order number and an explanation of the reason for your refund.
Once we receive the returned items we will then issue you with a refund.
PayPal is the main payment gateway provider. Once redirected to the PayPal website after checkout, you will have the option to pay for your order either using your PayPal account or using your bank card. You do not have to set up a paypal account if using your bank card, instead select checkout as guest.
We charge at the time of order.
Can I change or add to my order once the order has been placed?
Once the payment has gone through for your order, we are not able to add products to your order. However, if you could please get in touch via our contact form we can place a new order for you and you will not be charged additional postage.
If you wish to cancel your order or a particular product, please get in touch via our contact form immediately so that we can issue you with a refund before your order is dispatched.
If you have forgotten your password, you need to click on the forgotten my password link on the login page and you will be asked to enter your username and email address. You will then be sent a temporary password via email, which will allow you to login and go to your account to update the password section with a password of your choice. If you do not receive the temporary password straight away, please do check your spam folder.
If you have forgotten your username, please get in touch via our contact form.
If you wish to change your password, you firstly need to login and then go to your account where you will be able to update the password section with a password of your choice.
Any other questions which we have not covered above, please feel free to contact us via our contact form