T & Cs

Terms & Conditions

This site is owned and operated by Pureraw Products LTD of 44 Harley Street, London, W1G 9PS. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us via email.

IMPORTANT INFORMATION REGARDING ORDERING AND ORDER PROCESSING: Please note all orders received after 2pm on a Monday through to a Friday for delivery will only be processed and sent out the following working day. We endeavour to send out all orders placed before this deadline the same day. Under exceptional circumstances orders may be carried over and sent the following day. For the same or next day courier option, orders must be received by 2pm Monday to Friday. We do not process orders on Sundays or Bank Holidays.

1. Payment
We must receive payment in full for the goods that you order before it can be dispatched.

2. Ownership of rights
All rights, including copyright, in this website are owned by Pureraw Products LTD. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

4. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5. Availability
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock you will be notified (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

6. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

7. Price
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT and are correct at the time of entering information.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

8. Payment terms
We will charge your account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the order/contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

9. Delivery charges
Delivery charges vary according to the type of goods ordered and cannot be refunded.

10. Delivery
10.1 Our delivery charges are set out in our website.
10.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
10.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate and that you select the correct shipping address in your account. Please be precise about where you would like the goods left if you are out when we attempt delivery. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
10.4 Should the goods be undeliverable at the specified address and the goods are returned to the sender, the recipient will be required to cover the cost of the return delivery to the sender as well as a redelivery fee.
10.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
10.6 All orders sent as same or next day delivery, as set out in our shipping options, are not guaranteed. Please be aware that we accept no responsibility for non-delivery of orders once they leave our premises. We cannot refund orders that have not reached the recipient and we cannot re-send the original order once items have not arrived.

11. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale unless agreed.

12. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm when your order has been shipped. An acceptance of your order will take place on despatch of the good(s) ordered.

13. Cancellation rights
13.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing if you wish to cancel.

13.2 If you have received the goods before you cancel then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.4 Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

13.5 You will be re-credited for the costs incurred in returning faulty goods.

14. Cancellation by us

14.1 We reserve the right to cancel if;
14.1.1we have insufficient stock to deliver the goods you have ordered;
14.1.2 we do not deliver to your area; or
14.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2 If we do cancel we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

15. Liability

15.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).
If you notify a problem to us under this condition, our only obligation will be, at your option:
15.1.1 to make good any shortage or non-delivery;
15.1.2 to replace or repair any goods that are damaged or defective; or
15.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

15.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract

15.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

16. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Pureraw Products LTD, 44 Harley Street, London W1G 9PS. All notices from us to you will be displayed on our website or sent via email from time to time.

17. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

18. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

19. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

20. Privacy policy
We respect the new EU GDPR and fully comply with this in all our dealings with your personal data.

Pureraw Products Ltd are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Use and collection of personal information:
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. If you accept, this information will be stored with strict security measures. We are committed to ensuring that your information is secure. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

We may use information that you provide:
(a) To register you with our website and to administer it.
(b) For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
c) We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address that you have provided.

Cookies: There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

21 Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Please note: The Pureraw Shop is a trading name of Pureraw Products Ltd. The registered company address for Pureraw Products Ltd is 44 Harley Street, London, W1G 9PS

Registered in England. Company registration number: